Throughout the last decade, the software development efforts of most organizations have been structured like trains running on separate tracks, with one system unable to "link" to another. Today it's not only possible to create a more fully integrated IT system, it's imperative. At Phoenix Technologies, we can deliver the talent and skills to help you reach this goal - and we can do it far more efficiently and economically than our larger, more bureaucratic competitors.

Breakthroughs In Customer Relationship Management
CRM gives you the tools to synchronize all sales, service, and marketing contacts with your client, so that your company can speak with a single authoritative voice through all consumer touch-points - by phone, over the Internet, or in a face-to-face sales call. Thanks to modern CRM programs like Siebel and Vantive, you can offer customers a more responsive and personal level of service. You convey a more integrated, holistic portrait of your company with each customer contact. And just as important, you can improve the efficiency of your service with easier access to integrated customer data.

Whether it's assisting a top communications company with it's Tier II Help Desk support or a major pharmaceutical company, leveraging the vast amount of data flowing into its customer call-in center, Phoenix can help you plan and implement the appropriate CRM solution.

Better Management Through Enterprise Resource Planning
Modern ERP software, produced by industry-leading organizations such as SAP, will help you manage the entire production cycle of your business, from procurement, manufacturing and inventory to sales and receivables. With ERP, you no longer have the headaches of manually updating data on parallel systems. You can improve the timing of orders on raw materials, reduce unnecessary inventory, and improve your time to market with new products. Above all, you can manage your company more efficiently, which can have a dramatic impact on your bottom line.

Tom Mulé, the company's President, whose considerable experience in this field leads Phoenix's efforts in both CRM and ERP. Recently, Mr. Mulé led a team of programmers on a comprehensive two-year effort to implement an SAP-based system, for a large and prestigious publishing firm, which now tracks the company's production, planning, sales and customer service functions. Today the publisher's entire production cycle can be managed on one system instead of many, which creates dramatic new efficiencies and allows the publisher to remain a leader in a highly competitive marketplace.